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Popular help topics: signing up, partnership, parcel limitation

Frequently Asked Questions?

Pgeon

What is Pgeon?

Pgeon provides pgeon points for customer to utilize and also provide last mile delivery.

What is a Pgeon point?

Pgeon point is a location where pgeon customer can send a parcel to or from.

Where are your Pgeon point?

You may find out your nearest pgeon point here.

Pgeon Collect

What is Pgeon collect?

Pgeon self-collection service allows you to pick up your parcels or online shopping from more than 3,000 retail points.

How much do i have to pay?

Pgeon Collect is free to use.

Where is my nearest Pgeon point?

You may find out your nearest pgeon point here.

Is there a duration on how long my parcels can be stored?

Yes, it will only be stored for 7 days.

How will i get notified?

When you register for your slot on our website, you will be required to prompt in your phone number. We will send you a SMS notification with the verification code to collect your parcel once your parcel has arrived.

What should i do if i did not receive my SMS?

Please contact us on our facebook or via our contact form.

General

Where can i track my parcel?

You may track your parcel here.

My parcel is damaged/lost.

Please contact our customer service hero via contact form or facebook.

What is Pgeon’delivery cancel policy

Please refer to the service provider you engaged the service with.

What is Pgeon delivery refund policy

Please refer to the service provider you engaged the service with.

Before You Send

Who is Pgeon Delivery

Pgeon Delivery is a service provided by Pgeon.

How Pgeon Delivery works

Pgeon Delivery is a last mile delivery solution that allows customer to send parcels to and from either a home address or pgeon point.

Where is my nearest drop-off point?

You may find out your nearest pgeon point here.

Can I use handwritten consignment notes?

No, you have to make an order online. Register here and get free Rm25 !

Is Pgeon Delivery available in my location?

Find our coverage area here.

How long does it take to send a parcel?

1-3 business days.

What is the delivery rate?

As low as RM5, get quoted here.

What is the maximum parcel weight or dimension allowed?

30cm x 30cm x 30cm and 5kg

Parcel size limit

What can I send with Pgeon?

You can send almost everything except the following

Prohibited Articles include but are not limited to:
Any objects or substance that are either illegal in the jurisdiction or in respect of which carriage or possession is illegal in the Jurisdiction.

Gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage; human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes
Deeds, tender documents, documents including passports, stamps, securities, vouchers, money, credit cards, traveler’s cheques, precious stones or metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives, animals (including insects, hatching eggs, birds, ivory), pornography, drugs or narcotics
live plants, firearms, weapons and ammunition, perishable goods, counterfeit or pirated goods or material (including CD, VCD, DVD and BD);
other goods of a dangerous nature or which we in our sole and absolute opinion deem unsafe, unsuitable or otherwise unlawful.

Is my parcel insured?

Yes, your parcel is insured up to RM200.

Sending Your Parcel

How does the outlet staff acknowledge receipt of my parcel?

You will receive a SMS upon parcel successfully drop into a pgeon point.

How does the SMS notification look like?

send-off-parcel-sms

What if I don’t receive the SMS notification?

Please contact us via contact form or facebook.

Is my parcel safe in the outlet?

Yes, your parcel wil be safe in the outlet.

Picking Up Parcels

My recipient did not receive any SMS notification

Please contact us via contact form or facebook.

Verification code is not working

Please contact us via contact form or facebook.

How can i pick up my parcel?

Visit the selected pgeon point and provide the staff your verification code.

How does a verification code look like?

pick-up-parcel-sms

Why is parcel sent to a point and not to door even when i ordered a to door service?

We only provide 2 attempts for door delivery. You are required to collect at our pgeon point after 2 attempts.

Question? Ask Us

Got a question for us? Got something that you are unsure of?
Drop us your question below and we will get back to you as soon as we can.
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