FAQ

Pgeon Delivery is a reliable parcel delivery solution to send parcels to and from either home address or Pgeon Points.

Users can sign up an account and book our services from our platform. After the service is booked, users can print the airway bill and attach to the parcel. We will then collect it from Pgeon Point or your home depends on the service that you book.

You may find out your nearest Pgeon Point here.

No, you are required to print the air waybill after you made an order online.

Find our coverage area here.

It depends on the area and situation but normally it will take 1 to 3 business days.

Our delivery rate is as low as RM6.29 for 5kg parcel and below. You may get quoted here.

Unfortunately, sharing of AWB is not allowed. One AWB is only for one parcel/carton/box.

We, however do not provide packaging materials/service upon picking up of your parcel. Sender/customer is liable for the packaging of goods before handing over to our driver/rider(s). However, you may always purchase packaging from store.easyparcel.my. We always recommend you to write your AWB number on the parcel with a marker pen.

You can use any plain design packaging you want as long as it is strong enough to protect the item inside. Follow the packaging guidelines here to ensure your parcel is packed and labelled properly, so that your delivery goes smoothly.

There is a 30kg weight limit or 150cm total size limit for parcels delivered to door addresses from other door addresses (Door to Door service).
However, for delivery services from or to Pgeon Points, your parcels have to be under or equal to 5kg, and not exceed the linear dimension of 90cm.

You can send almost everything except the following

Prohibited Articles include but are not limited to:
Any objects or substance that are either illegal in the jurisdiction or in respect of which carriage or possession is illegal in the Jurisdiction.

Gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage; human remains, including funerary items such as urns and ashes or animal remains including taxidermy or ashes deeds, tender documents, documents including passports, stamps, securities, vouchers, money, credit cards, traveler’s cheques, precious stones or metals, livestock, liquids, foodstuffs, perishable goods, glass, bullion, coins, precious stones, fossils, stoneware, resin items, amber, composites, valuable jewellery, valuable antiques or plants or plant seeds or derivatives, animals (including insects, hatching eggs, birds, ivory), pornography, drugs or narcotics live plants, firearms, weapons and ammunition, perishable goods, counterfeit or pirated goods or material (including CD, VCD, DVD and BD);
other goods of a dangerous nature or which we in our sole and absolute opinion deem unsafe, unsuitable or otherwise unlawful.